Privacy Policy for Great Agent
Effective Date: July 25, 2025
1. Introduction
Welcome to Great Agent. This Privacy Policy applies to all websites, services, and applications (collectively, the “Services”) operated by BitSwat LLC, doing business as Great Agent (“Great Agent,” “we,” “us,” or “our”).
We are committed to respecting your privacy rights. This Privacy Policy describes how we collect, use, share, and protect your personal information. It also explains the rights and choices you have regarding your information. By using our Services, you agree to the collection and use of information in accordance with this policy.
This policy is a legally binding agreement between you and Great Agent. It is designed to be compliant with the Meta Platform Terms, Developer Policies , and applicable data protection laws.
2. Who is Responsible for Your Data?
The legal entity responsible for the data collected through our Services (the “Data Controller”) is:
BitSwat LLC
10116 Tularosa Pass
Austin, TX 78726
3. What Information We Collect
We collect information to provide and improve our Services. The types of information we collect are:
a. Information You Provide to Us Directly
- Account Information: When you register as a client, we collect information such as your name, title, company name, email address, phone number, and billing information.
- Client Data: In connection with our lead management services, you may upload your own business data, which may contain personal information about your leads. You remain the owner of this data.
- Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
b. Information from Third-Party Services (like Meta)
To enhance your experience, we allow you to connect your account with third-party services.
- Meta (Facebook) Login: If you choose to register or log in to our Services using Facebook Login, we receive certain information from Meta about you. This “Platform Data” may include your name, profile picture, email address, and Meta User ID.4 Our use of this information is governed by Meta’s Platform Terms and this Privacy Policy. We only use this data to create your account, personalize your experience, and facilitate communication as described herein.
c. Information We Collect Automatically
- Log and Usage Data: Like most websites, we gather certain information automatically. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. We use this information to analyze trends, administer the site, and improve our Services.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain Our Services: To operate our platform, manage client accounts, and provide lead management tools.
- To Improve and Personalize Our Services: To understand how users interact with our Services and to personalize your experience. For data obtained from Meta, we use it to identify you across sessions and display your profile information within your account dashboard.
- To Communicate With You: To respond to your comments and questions, provide customer support, and send you technical notices, updates, security alerts, and administrative messages.
- For Security and Fraud Prevention: To protect the security of our Services, our users, and to investigate and prevent fraudulent transactions or unauthorized activities.
- For Legal Compliance: To comply with our legal obligations, including responding to lawful requests from public authorities.
5. How We Share Your Information
We do not sell your personal information. We only share your information in the following circumstances:
a. With Service Providers
We share information with third-party vendors and service providers who perform services on our behalf. These providers are essential for our operations and include:
- Cloud Hosting and Infrastructure: For hosting our applications, databases, and servers (e.g., Amazon Web Services).
- Transactional Email Delivery: For sending you essential communications about your account (e.g., Mandrill by Mailchimp).
We have written agreements with our service providers that require them to safeguard your data, use it only at our direction, and for the sole purpose of providing the requested service. They are prohibited from using your information for any other purpose. We are responsible for the actions of our service providers.
b. For Legal Compliance and to Protect Rights
We may disclose your information if we believe it’s necessary to:
- Comply with a valid legal process, such as a subpoena, court order, or other lawful request by a public authority. Our formal policy for handling such requests can be found.
- Establish or exercise our legal rights or defend against legal claims.
- Investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person.
c. Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our website of any change in ownership.
d. With Your Explicit Consent
We may share your information with other third parties when we have your express consent to do so.
6. Data Security and Retention
a. Security
We implement and maintain industry-standard administrative, physical, and technical safeguards designed to protect your information from unauthorized access, destruction, loss, or alteration. These measures include encryption of data in transit and at rest, and strict access controls. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.
b. Retention
We retain your personal information only for as long as is necessary to provide you with our Services, for legitimate and essential business purposes, or to comply with our legal obligations. When you close your account, or upon your request, we will take steps to delete your personal information in a timely manner, unless we are legally required to retain it.
7. Your Privacy Rights and Choices
You have certain rights regarding the personal information we hold about you.
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
- Right to Erasure (Deletion): You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@greatagentusa.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
You can also manage or disconnect your connection to third-party services like Facebook through the settings in your account on that service.
8. International Data Transfers
Our Services are hosted and operated in the United States. If you are using the Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
9. Children’s Privacy
Our Services are not directed to children under the age of 13 (or 16 in the European Economic Area), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.8
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@greatagentusa.com
Mail: BitSwat LLC, 10116 Tularosa Pass, Austin, TX 78726